Approval workflows
Route service requests through multi-step approval chains. Approvers decide in the portal or directly from the Outlook email, and every decision is recorded.
IT service management, from request to resolution.
Streamline ticket management, empower your agents with AI, and deliver consistent service across your organization — from a single business unit to a multi-tenant enterprise.
- Microsoft Entra ID single sign-on
- Approve requests straight from Outlook
- Data isolated per tenant
- SLA targets per priority
Everything your IT team needs
From ticket management to AI-assisted intake — all in one platform.
Ticket management
Create, track, and resolve service requests, incidents, and onboarding tickets with full lifecycle management.
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AI-assisted intake
Turn free-text requests into structured tickets with suggested category and priority.
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SLA management
Response and resolution targets per priority, with escalation alerts before a breach.
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Analytics & KPI
Dashboards for ticket trends, resolution rates, agent performance, and workload.
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SSO with Microsoft Entra ID
OIDC sign-in with automatic user provisioning and role mapping.
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Multi-tenant
Run multiple companies and business units on one platform with data isolated per tenant.
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Agent groups & workload
Organize agents by department and keep workload balanced across teams.
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License management
Issue, renew, upgrade, and revoke licenses per tenant, tracked against tier limits.
Built for every role in your organization
Whether you're a user submitting requests or an administrator running the whole platform.
End users
- Submit service requests & incidents
- AI-powered natural language input
- Track ticket status in real-time
- Add notes & communicate with agents
- View personal request history
Agents
- Manage assigned tickets
- Log work activities & time tracking
- Collaborate across departments (IT, Security, DevOps, etc.)
- Priority-based queue management
- SLA countdown & escalation alerts
Administrators
- Full dashboard with analytics & KPI
- Configure categories, SLA, SSO
- Manage agent groups & assignments
- Approval workflow management
- Workload monitor & distribution
Simple, transparent pricing
Pay per agent. Your tier follows your team size. Save with annual billing.
Monthly
Yearly Save up to 17%
Starter
$25
/agent/month
Billed monthly per agent
5 — 25
Agents
250
Users
1
Business Unit
2,000
Tickets/mo
- Incident Management
- Service Request Management
- User Portal
- Email-to-Ticket
- SLA Management
- Workflow (simple, limited steps)
- Reporting & Dashboard
- Multi-step Approval Workflow
- Audit Log (activity tracking)
- AI Capability (auto-fill forms)
- Priority Support
Recommended
Professional
$50
/agent/month
Billed monthly per agent
26 — 50
Agents
500
Users
3
Business Units
10,000
Tickets/mo
- Incident Management
- Service Request Management
- User Portal
- Email-to-Ticket
- SLA Management
- Workflow (multi-step with approval chain)
- Reporting & Dashboard
- Audit Log (activity tracking)
- AI Capability (auto-fill forms)
- Priority Support
Enterprise
$75
/agent/month
Billed monthly per agent
50+
Agents
Unlimited
Users
Unlimited
Business Units
Unlimited
Tickets/mo
- Incident Management
- Service Request Management
- User Portal
- Email-to-Ticket
- SLA Management
- Workflow (multi-step with approval chain)
- Reporting & Dashboard
- Audit Log (activity tracking)
- AI Capability (auto-fill request form)
- Priority Support
- Dedicated Account Manager
Price calculator
Minimum 5 agents
Exchange rate: 1 USD = Rp18,149 (updated Tue, 27 Oct 2026)
Frequently asked questions
What's the difference between an Agent and a User?
Agents are your IT staff, developers, security engineers, and support personnel who resolve tickets. Users are employees who submit requests. You only pay per agent — user access is included in the agent pricing.
How is my tier determined?
Your tier is automatically assigned based on the number of agents: Starter (5–25 agents), Professional (26–50 agents), Enterprise (50+ agents). Upgrading is seamless as your team grows.
Can agents come from different departments?
Yes! Agents can be from IT, Cyber Security, DevOps, Product, HR, Finance, Infrastructure, or any department. Each agent is assigned a department when created.
What is Multi-Tenant?
Multi-Tenant allows you to manage multiple companies (holdings) under a single platform with full data isolation. Each company can have its own business units, users, and tickets.
How does the AI work?
Our AI uses GPT-4o-mini to parse natural language requests into structured tickets, auto-classify priority and category, and provide smart suggestions for resolution.
Can I upgrade my plan later?
Absolutely. Your tier upgrades automatically as you add more agents. You can also move from Starter to Professional or Enterprise at any time. Your data and configuration are preserved during the upgrade.
What SSO providers are supported?
We support Microsoft Entra ID (Azure AD) via OIDC. Auto-provisioning creates user accounts on first login with configurable role and department mapping.
Talk to Neekosa about your IT operations
Let x Flow is built and supported by Neekosa. Ask for a demo, a quote for your team size, or a pilot plan.